What is the difference between a free quotation and a consultation?

We provide an onsite free estimate if you would like the cost of any of our listed services (e.g. pruning, removals, stump removal, tree planting, etc).  The estimator will typically also provide general recommendations and suggestions.

A consultation or assessment involves answering inquiries pertaining to the following examples: evaluating tree health and tree structure; diagnosing insect and disease problems; determining tree risk potential and hazards; recommending a plant health care/maintenance program; performing a tree by tree or plant by plant walk through of entire property; or providing pre-construction development advice.  An hourly consultation fee shall be applied.  We always attempt to make you fully aware of potential incurred charges prior to your schedule appointment or before starting a consultation.

Is clean-up and disposal of the branches and wood included in the tree work?

Yes, pricing typically includes clean-up and disposal of tree debris unless specified otherwise.  We encourage our clients to keep the larger diameter wood (greater than 10 inches in diameter).  There is a cost saving if you keep the wood which includes cutting the logs into 14” to 16” unsplit fire wood lengths.  If you desire wood chips/mulch for your garden, we can also dump the chipped debris on site free of charge.

What form of payment do you accept?

We accept personal cheques, Visa, MasterCard, and e-transfers.  You shall be invoiced upon completion of the work.  Normally we do not ask for a deposit or an advance unless there are extenuating circumstances.

Do I have to be home on the day of the scheduled work?

Not necessarily.  The crew will have a work order which describes in detail tree locations and tree work prescribed.  We do require you to have your driveway cleared and anygates unlocked for work access, as well as moving any garden ornaments or patio furniture close to the work area. We certainly invite you to stay home if you want to watch our skilled arborists.

Who comes to do the tree work?

Depending on the type of work to be performed, we will assign a crew between 2 to 6 arborists.  There shall always be a minimum of one certified arborist on every crew.  For safety reasons we do not send less than a 2 person crew.

Are you qualified arborists?

All of our staff have completed post-secondary education in either forestry or arboriculture related fields.  Our estimators, consultants and crew leader s are all I.S.A. Certified Arborists while our crew members are all Ontario Qualified Arborists.

Do you have insurance?

Yes, we carry $ 5 million liability insurance.  All of our employees are covered by Workplace and Safety Insurance Board (WSIB).  Proofof insurance certificatesare available upon request.

Do you subcontract your work?

No we do not.  Kelly’s Tree Care is a full service tree company.  If there are services we are unable to provide (e.g. pesticide spraying) we shall refer you directly to that company.

Can you prune my neighbour’s tree?

If the tree you want pruned is not on your property, Kelly’s Tree Care requires consent from the property owner.  We typically require written permission.  Our policy is necessary to avoid trespass issues between your neighbour and ourselves and also maintains good neighbourly relations.  We strongly encourage you to discuss your pruning issues with your neighbour before contacting Kelly’s Tree Care for a quotation.

Do you plant trees?

Yes!  Our consultants will consult with you on appropriate tree species and planting locations suited to your property.  Typically we hand select quality trees from our supplier.  Our planting program includes the following: pick-up and delivery of tree; labour to plant tree; wood chip mulch ring; starter fertilizer; and a 1 year guarantee (subject to proper care and watering).

Do your prices include taxes?

Taxes shall be added to all our service fees.  As we are an ethical business we do not take cash under the table as payment for any of our services.

Do we deliver wood chips or firewood?

We often have clean wood chips that we can deliver in the local areas we are working in. We dump full and part loads, so access is needed for dump truck size loads of 2 to 7 yards of material, depending on how full the truck is. As this is usually a free service, we do not dump part loads. We also have bulk firewood (not cut and split into fireplace sizes) that can be delivered within our local areas as well.